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1. Legal Notice
In compliance with article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSICE), the identifying data of the company that owns the website is set out below.
Headline: LAIA JORDANA ALTÉS – FET A MÀ PATCHWORK
N.I.F.: ES46731122K
Address: C. TAMARIT 161 BAJOS 08015 BARCELONA
Email: info@fetampatchwork.com
LAIA JORDANA ALTÉS (hereinafter the OWNER), is the owner of the domain name and Internet site accessed through the address https://www.fetampatchwork.com
2. Acceptance of the Terms of Use
The purpose of these conditions (hereinafter called “Legal Notice”) is to regulate the use of this Website that the OWNER makes available to the public at this URL.
The use of the Website by a third party attributes the status of USER and implies full acceptance by said USER of each and every one of the conditions that are incorporated into this Legal Notice.
3. Conditions of use of the Website
The USER undertakes to use the Website in accordance with the Law, this Legal Notice, and other notices, regulations of use and instructions brought to their attention, as well as with morality and generally accepted good customs and public order.
The USER undertakes to use the Content diligently, correctly and lawfully and, in particular, undertakes to refrain from (a) using the Content in a manner, for purposes or effects contrary to the law, morality and good customs. generally accepted or public order; (b) reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the Contents, unless there is authorization from the OWNER of the corresponding rights or it is legally permitted; (c) delete, evade or manipulate the "copyright" and other identifying data.
It is prohibited to carry out any type of advertising or commercial information directly or covertly by sending mass emails ("spaming") without proper authorization.
Likewise, it is prohibited to carry out actions that may cause, on or through the Website, by any means, any type of damage to the OWNER's systems or third parties.
Any link made with the contents will require the prior consent of the OWNER and must allow, through appropriate viewing, the identification of its origin. The use of this information on other Internet sites will require express authorization.
4. Disclaimer
The OWNER may modify, without prior notice, the information contained on its website, as well as its configuration and presentation. The OWNER does not guarantee the absence of interruptions or errors in access to the Web page, in its content, or that it is updated, although it will make its best efforts to, where appropriate, avoid, correct or update them.
The OWNER is not responsible for direct or indirect damages, including damage to computer systems and introduction of viruses on the network, resulting from Internet browsing necessary for the use of this website.
The OWNER hereby undertakes not to carry out misleading advertising. For these purposes, therefore, formal or numerical errors that may be found throughout the content of the different sections of the website, produced as a result of incomplete or defective maintenance and/or updating of the website, will not be considered misleading advertising. information contained in these sections. The OWNER, as a consequence of the provisions of this section, undertakes to correct it as soon as it becomes aware of said errors.
The OWNER is not responsible for non-compliance with any applicable rule that the USER may incur in his or her access to this Website and/or in the use of the information contained therein.
In short, the USER is solely responsible for the use made of the services, content, links and hypertext included on the OWNER'S website.
5. Intellectual and industrial property rights
All contents of the website, unless otherwise indicated, are the exclusive property of the OWNER and, by way of example, but not limited to, the graphic design, source code, logos, texts, graphics, illustrations, photographs, and other elements that appear on the Web.
The OWNER does not grant any type of license or authorization for personal use to the USER over its intellectual and industrial property rights or any other right related to its Website and the services offered therein.
Therefore, the USER recognizes that the reproduction, distribution, commercialization, transformation, and in general, any other form of exploitation, by any procedure, of all or part of the contents of this Website constitutes an infringement of intellectual property rights and /or industrial of the company or the owner thereof.
The USER, solely and exclusively, may use the material that appears on this website for personal and private use, and its use for commercial purposes or to engage in illicit activities is prohibited.
By virtue of the provisions of articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution and public communication, including the method of making them available, of all or part of the contents of this Web page, for commercial purposes, on any medium and by any technical means, without the authorization of the OWNER. The USER undertakes to respect the Intellectual and Industrial Property rights of this website.
The OWNER will ensure compliance with the previous conditions as well as the proper use of the contents presented on its website, exercising all civil and criminal actions that correspond to it in the case of infringement or non-compliance with these rights by the USER.
6. Data privacy policy
This privacy policy establishes the way in which the personal data that the USER provides us will be managed. This policy is expressly and fully accepted by the USER from the moment in which, in order to use the site or the services offered by the OWNER, they communicate their personal data to it, given that said communication is always voluntary and will imply an explicit act of acceptance. of the conditions of processing your personal data for the purpose informed by the OWNER.
For the purposes of the provisions of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council, relating to the protection of natural persons with regard to the processing of personal data, information is provided in a clear and transparent manner. the data of the Data Controller.
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IDENTIFICATION AND CONTACT DATA OF THE DATA CONTROLLER:
Company Name: LAIA JORDANA ALTÉS – FET A MÀ PATCHWORK
N.I.F.: ES46731122K
Address: C. TAMARIT 161 BAJOS 08015 BARCELONA
Email: info@fetampatchwork.com
PURPOSES OF PROCESSING PERSONAL DATA:
The CONTROLLER will use the personal data provided for the following processing purposes:
• To provide the services requested by the USER.
• Carry out the commercial, accounting and administrative management of the data provided.
• Manage orders received through our online store.
• Respond to requests for information.
• Keep you informed of future promotions, news and developments related to our products and services.
Failure to provide the requested personal data or failure to accept this data protection policy implies the impossibility of carrying out the provision of services requested by the USER.
The personal data provided will be kept as long as the USER does not request its deletion or cancellation and as long as it is adequate, relevant and limited to what is necessary for the purposes for which it is processed. In this case, the data provided will be kept as long as the contractual relationship is maintained, or for the period necessary to comply with legal obligations. Fair and transparent data processing is guaranteed.
We use our social media accounts to report on our activities and interact with our followers. Access and use of the OWNER's official pages is subject to compliance with the conditions and regulations of these platforms (Facebook, Instagram and YouTube).
LEGITIMATION OR LEGAL BASIS OF THE TREATMENT:
The legal basis for the processing of the data requested and collected by the OWNER will be the following:
• In the case of data collection through the contact channels enabled on the website, including web forms, the legal basis of the processing is based on the consent of the interested party.
To do this, each form will include a check-box in which said consent will be requested, informing of the existence of the legal notice and this privacy policy and facilitating access to both.
• In the event that there is a contractual or pre-contractual relationship between THE OWNER and the USER, the legal basis for the processing of the data provided is based on the consent of the interested party as well as the execution of a service contract.
TRANSFERS OF THE USER'S PERSONAL DATA TO THIRD PARTIES:
In no case will we transfer your data to third parties without previously informing you and requiring your consent, although there are companies with which it is necessary to share your data for the shipping and delivery of your order, such as transport, parcel, courier, and/or logistics.
THE OWNER informs the USER that any transfer of data that must be made will be made known to him/her by informing him/her expressly, precisely and unequivocally of the recipients of the information, the purpose for which the data will be used, and the nature of the data. the data transferred and, where applicable, when the legislation establishes it, explicit, unequivocal, specific and informed consent will be previously requested from the USER.
ONLINE STORE USER REGISTRATION: The site has a public area, accessible to anyone who accesses it, and has private areas, accessible only when the USER has registered in the online store; In this case, the USER must keep the access code strictly confidential. For it:
• The access profiles and passwords used must be confidential, personal and non-transferable. It is the USER's responsibility for the use made of their password.
• The USER must not save their access code in a readable form in files on disk, paper or any other type of support where it can be accessible.
The USER will change the password in the following circumstances:
• Whenever there is a suspicion that your security may have been violated.
• Whenever it is known by another user or is suspected of being so.
By virtue of the foregoing, it is the USER's obligation to immediately notify the managers of the Website about any fact that allows the improper use of identifiers and/or passwords, such as theft, loss, or unauthorized access to the same, in order to proceed to their immediate cancellation. As long as such facts are not communicated, the OWNER will be exempt from any liability that may arise from the improper use of identifiers or passwords by unauthorized third parties.
MINORS:
Access and use of the portal by minors is prohibited without the express consent of their parents. The OWNER is not responsible for the veracity and accuracy of the data filled in by the USER and therefore cannot verify their age.
INTERNATIONAL DATA TRANSFERS
We use MailChimp as a marketing automation and advertising delivery platform. By accepting our privacy policy, you understand that the information you provide will be transferred to MailChimp for processing in accordance with its Privacy Policy and terms. https://mailchimp.com/legal/terms/.
EXERCISE OF RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION OR DELETION, OPPOSITION, LIMITATION OF TREATMENT AND PORTABILITY.
We inform you that the rights of access, rectification, deletion, limitation of processing, or opposition to processing, as well as the right to data portability, may be exercised before the Data Controller by any means subject to law, accompanied by a copy of official document that identifies you by contacting: LAIA JORDANA ALTÉS - FET A MÀ PATCHWORK, with postal address C. TAMARIT 161 08015 - BARCELONA, or by sending an email to info@fetamapatchwwork.com, according to the terms established by the applicable regulations. . If you consider that the treatment does not comply with current regulations, you may file a claim with the control authority at agpd.es.
The request must contain the name, surname of the USER, a copy of the DNI and, in the cases that are admitted, of the person who represents him/her, as well as a document proving the representation, request in which the request is specified, address for the purposes of notifications. , date and signature of the applicant and documents supporting the request made. If the request does not meet the specified requirements, its correction will be required. Regarding the right of access, it will only be denied when the request is made by a person other than the affected person. No compensation will be required for the exercise of the rights.
In the event that consent has been granted for a specific purpose, the right to withdraw said consent can be exercised at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.
The USER is informed of the right that assists him to file a claim with the Spanish Data Protection Agency (AEPD) and/or request its protection, in particular, when he considers that he has not obtained satisfaction from the OWNER, in the exercise of your rights, through the electronic headquarters of your web portal (www.agpd.es), or by writing to your postal address (C/Jorge Juan, 6, 28001-Madrid).
The USER declares to have been informed of the conditions on Protection of Personal Data in the terms established in Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council, relating to the protection of natural persons in what regards the processing of personal data, granting your consent for the processing of your personal data in relation to the purposes described above, in the manner and for the purposes indicated in this Privacy Policy.
The OWNER reserves the right to modify its data protection policy according to its criteria, or due to a legislative, jurisprudential or business practice change.
If the OWNER includes any modification, the new text will be published on this same website, where the INTERESTED PARTY may be aware of the current data protection policy.
7. Cookies Policy
Third-party and own cookies are used on this website to ensure that you have a better browsing experience, can share content on social networks and so that we can obtain user statistics. You can prevent the downloading of cookies through your browser settings, preventing cookies from being stored on your device. As the owner of this website, I inform you that we do not use any personal information from cookies, we only compile general visit statistics that do not involve any personal information. It is very important that you read this cookie policy and understand that, if you continue browsing, we will consider that you accept its use. According to the terms included in article 22.2 of Law 34/2002 on Information Society Services and Electronic Commerce, if you continue browsing, you will be giving your consent to the use of the aforementioned mechanisms.
RESPONSIBLE ENTITY
The entity responsible for the collection, processing and use of your personal data, in the sense established by the Personal Data Protection Law, is the page https://www.fetamapatchwork.com, property of Laia Jordana Altés - Fet a mà Patchwork – C. Tamarit 161 08015 Barcelona (Spain).
WHAT ARE COOKIES?
Cookies are a set of data that a server deposits in the user's browser to collect standard Internet log information and visitor behavior information on a website. That is, these are small text files that are stored on the computer's hard drive and that serve to identify the user when they connect to the website again. Its objective is to record the user's visit and save certain information. Its use is common and frequent on the web as it allows pages to function more efficiently and achieve greater personalization and analysis of user behavior.
WHAT TYPES OF COOKIES EXIST?
The cookies used on our website are session and third-party cookies, and allow us to store and access information related to the language, the type of browser used, and other general characteristics predefined by the user, as well as follow and analyze the activity. that it carries out, with the aim of introducing improvements and providing our services in a more efficient and personalized way. Cookies, depending on their permanence, can be divided into session or permanent cookies. Those that expire when the user closes the browser. Those that expire depending on when the purpose for which they serve is fulfilled (for example, so that the user remains identified in the services of Laia Jordana Altés - Fet a mà Patchwork) or when they are manually deleted. Additionally, depending on their objective, cookies can be classified as follows:
PERFORMANCE COOKIES
This type of Cookie remembers your preferences for the tools found on the services, so you do not have to reconfigure the service each time you visit. As an example, this typology includes: Volume adjustments for video or sound players. The video transmission speeds that are supported by your browser. The objects saved in the “shopping cart” in e-commerce services such as stores.
GEO-LOCATION COOKIES
These cookies are used to find out which country you are in when you request a service. This cookie is completely anonymous, and is only used to help target content to your location.
REGISTRATION COOKIES
Registration cookies are generated once the user has registered or subsequently opened his session, and are used to identify him in the services with the following objectives: Keep the user identified so that, if he closes a service, the browser or the computer and at another time or another day you re-enter said service, you will remain identified, thus facilitating your navigation without having to identify yourself again. This functionality can be deleted if the user clicks on the [logout] functionality, so this cookie is deleted and the next time the user enters the service they will have to log in to be identified. Check if the user is authorized to access certain services, for example, to participate in a contest. Additionally, some services may use connectors with social networks such as Facebook or Twitter. When the user registers for a service with credentials from a social network, they authorize the social network to save a persistent Cookie that remembers their identity and guarantees access to the services until it expires. The user can delete this Cookie and revoke access to the services through social networks by updating their preferences on the specific social network.
ANALYTICS COOKIES
Every time a user visits a service, a tool from a third-party provider generates an analytical cookie on the user's computer. This cookie, which is only generated during the visit, will be used in future visits to the services of Laia Jordana Altés - Fet a mà Patchwork to anonymously identify the visitor. The main objectives pursued are: Allow the anonymous identification of browsing users through the cookie (it identifies browsers and devices, not people) and therefore the approximate accounting of the number of visitors and their trend over time. Anonymously identify the most visited content and therefore most attractive to users. Know if the user who is accessing is new or repeating a visit. Important: Unless the user decides to register for a Laia Jordana Altés - Fet a mà Patchwork service, the cookie will never be associated with any personal data that could identify you. These cookies will only be used for statistical purposes that help optimize the user experience on the site.
ADVERTISING COOKIES
These types of cookies allow us to expand the information of the advertisements shown to each anonymous user in the services of Laia Jordana Altés - Fet a mà Patchwork. Among others, the duration or frequency of viewing advertising positions, the interaction with them, or the user's browsing patterns and/or behaviors are stored as they help create a profile of advertising interest. In this way, they allow us to offer advertising related to the user's interests.
THIRD PARTY COOKIES
In addition to the advertising managed by the Laia Jordana Altés - Fet a mà Patchwork websites in their services, the Laia Jordana Altés - Fet a mà Patchwork websites offer their advertisers the option of serving advertisements through third parties (“Ad-Servers "). In this way, these third parties can store cookies sent from the Laia Jordana Altés - Fet a mà Patchwork services from users' browsers, as well as access the data stored therein. The companies that generate these cookies have their own privacy policies. Currently, the Laia Jordana Altés - Fet a mà Patchwork websites use the Doubleclick (Google) platform to manage these services.
For more information, go to http://www.google.es/policies/privacy/ads/#toc-doubleclick and http://www.google.es/policies/privacy/ads/.
HOW CAN I DISABLE COOKIES IN MY BROWSER?
Different browsers can be configured to notify the user of the receipt of cookies and, if desired, prevent their installation on the computer. Likewise, the user can check in their browser which cookies they have installed and what their expiration period is, and can delete them. For more information, consult the instructions and manuals for your browser:
For more information about managing cookies in Google Chrome: https://support.google.com/chrome/answer/95647?hl=es
For more information about managing cookies in Internet Explorer: http://windows.microsoft.com/es-es/windows-vista/cookies-frequently-asked-questions
For more information about managing cookies in Mozilla Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
For more information about managing cookies in Safari: http://www.apple.com/es/privacy/use-of-cookies/
For more information about managing cookies in Opera: http://help.opera.com/Windows/11.50/es-ES/cookies.html
If you wish to stop being tracked by Google Analytics visit: http://tools.google.com/dlpage/gaoptout
TO LEARN MORE ABOUT COOKIES
You can obtain more information about online advertising based on behavior and online privacy at the following link: http://www.youronlinechoices.com/es/
Google Analytics data protection: http://www.google.com/analytics/learn/privacy.html
How Google Analytics uses cookies: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=es#analyticsjs
UPDATES AND CHANGES IN THE PRIVACY POLICY / COOKIES
The Laia Jordana Altés - Fet a mà Patchwork websites may modify this Cookies Policy based on legislative or regulatory requirements, or with the purpose of adapting said policy to the instructions issued by the Spanish Data Protection Agency, therefore it is recommended to users who visit it periodically. When significant changes occur in this Cookies Policy, these will be communicated to users either through the website or via email to registered users.
8. Products and Prices
The prices of the products in the online store are in euros and include VAT of 21% for products in general and 4% for books and magazines. If the USER's delivery address is located in the Canary Islands, Ceuta, Melilla or in a country outside the European Union, the prices will be shown without VAT.
If an order is placed from the Canary Islands, Ceuta, Melilla or from countries outside the European Union but is sent to the peninsula or is to be picked up at the store in Barcelona or at a fair, the purchases will NOT have VAT broken down. .
The products we sell in our Barcelona store and online store are products from leading national and international brands. We do not sell imitations or second-hand products.
The availability of the products that appears on the website is indicative. If we do not have a product in stock, we will contact the USER to decide if they prefer to wait, change or cancel the item in the order.
The items and prices established in the online store may be affected by an update or change in rates. If this were the case, we would inform you before serving the order.
The fabrics in the Kits may be replaced with similar ones in case they run out.
Unless otherwise specified, all fabrics that appear on the website have a 100% cotton composition. To avoid problems once the fabrics are used, it is advisable to wash the fabrics in cold water and in short cycles before use as they may shrink a little and/or fade. To avoid fading, it is advisable not to soak the fabrics in a bucket, bowl, etc., it is better to do it in the washing machine with moving water. If the fabric combines light and very dark colors (fabric with a white background with black, red or purple drawings) it is advisable to wash it with a color catcher wipe.
It must be taken into account that the colors of the fabrics displayed on the Web may vary depending on the resolution and brightness/contrast calibration of the screen of your device (computer, tablet, mobile, etc.)
Since the fabrics are continually renewed and in many cases their repetition is not possible, it is advisable to order all the fabric necessary for your work at once. We cannot be held responsible for the discontinuation of a product.
9. Orders
To place an order, the USER must be of legal age and must register on the website. The USER undertakes to provide data truthfully to avoid errors in sending.
To register you need to have an email address. If you do not have one, you can contact the OWNER and we will tell you by telephone how to create a USER account.
If the USER prefers, they can also create an account or place an order by calling 934232007 or contacting via email at: info@fetmapatchwork.com or via WhatsApp at +34646321910
10. Shipping methods and delivery times
The system does NOT calculate shipping and payment costs (cash on delivery and PayPal) and they are based on the weight and volume of the package.
The USER will be able to choose 4 shipping method options:
- CORREOS: Deliveries in 2-7 business days. Shipments to the Canary Islands, Ceuta and Melilla usually take 7 -10 days. To other destinations it may vary depending on the destination. Packages through the Post Office leave on Tuesdays, Wednesdays and Fridays.
- ONTIME: Messaging 24-48 business hours. This option is only available for peninsular shipments (Spain and Portugal), it is not available for the Balearic Islands, Canary Islands, Ceuta and Melilla and international. Packages by courier leave daily from Monday to Friday.
- INPOST / MONDIAL RELAY: Delivery at a Collection point. This option is only available for shipments to Belgium, France, the Netherlands, Luxembourg, Germany, Austria and Portugal. Packages via INPOST leave daily from Monday to Friday.
- Pickup at Store / Fair: The USER can send a courier or pick up the order at our store in Barcelona or at the fairs we attend without shipping costs.
Delivery times are indicative. The OWNER is not responsible for the final duration of transportation once the materials leave its warehouses and are delivered to the postman or carrier. Delays in delivery will not be grounds for refund or compensation to the USER.
The USER is responsible for ensuring that the address provided at the time of purchase is complete and correct. Otherwise, the OWNER is not responsible for package losses, problems or delays in delivery. If the courier returns the shipment because the data provided by the USER is not correct or inaccurate, the OWNER will not be responsible for any additional expenses incurred. If the package has to be forwarded to an address that was not the one initially indicated by the USER, the USER will be responsible for the additional shipping costs.
If the USER is not found at their home, Correos will leave them a notice or send them an email or SMS indicating that they have 15 days to pick up the shipment at the nearest Post Office. If the USER is not found at their home, ONTIME will make a second delivery attempt. If the delivery cannot be made then, the USER will receive an email or SMS indicating that they can pick up the shipment at the nearest ONTIME Franchise.
If the USER does not collect the shipment within the established deadlines, the package will be returned to the OWNER and the shipping costs generated by the return will be borne by the USER. If the package has to be sent again, new shipping costs will be generated that will be borne by the USER.
If for any reason the package arrives in poor condition due to transport, the USER must state it on the carrier's delivery note or open an incident report at the Post Office, depending on the shipping method. The USER must take a photograph before opening the packaging and report the incident to the OWNER on the same day of receipt in order to file a claim with the transport company.
The system does NOT calculate possible taxes, tariffs and costs of customs procedures on shipments made to the Canary Islands, Ceuta, Melilla and international shipments. The OWNER is not responsible for these amounts, which are calculated and collected by the competent authorities and will be assumed and paid by the USER.
11. Shipping and payment costs
Payment will NOT be made simultaneously when placing the order. Due to the large number of items on the website, we prefer to ensure that there is sufficient stock of all items before making payment. In this way, the USER's observations can also be taken into account.
Shipping costs are calculated once the order is received according to the option chosen by the USER.
Shipping and payment costs vary depending on the size and weight of the package.
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The USER can check the shipping and payment costs (Cash on delivery and PayPal) at the following link
Promotion Free shipping costs from 100 euros
- Only orders over 100 euros in materials (without shipping or payment costs included) with a delivery address in mainland Spain can benefit from this promotion.
- Orders over 100 euros in materials (without shipping or payment costs included) with a delivery address in the Balearic Islands can benefit from 50% free shipping costs.
- Shipments to the Canary Islands, Ceuta, Melilla and international shipments are excluded from this promotion.
Shipments within this promotion will be sent by CORREOS.
If indicated when placing the order, it can be sent by ONTIME paying the difference in rate.
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Warning:
Free shipping costs do not include payment costs (cash on delivery and PayPal). If you choose one of these two payment methods, shipping costs will not be paid but the commissions corresponding to the payment method will be paid.
For orders over 100 euros that are very voluminous because they contain items such as wadding, flock, foam, large cutting bases, etc. that cause the dimensions of the package to go beyond the standards, only a 50% discount will be made on the shipping costs.
This promotion is not applicable to customers to whom other discounts apply.
12. Conditions and Payment Methods
Once the order has been received, the stock has been checked and the shipping costs have been calculated, the USER will receive an email with the instructions to make the payment according to the shipping method and payment method chosen.
- If the payment method is by credit or debit card, once the order has been prepared, you will receive an email with a link to make the payment safely through the Banco de Sabadell payment gateway.
- If the payment method is by credit or debit card over the phone, once the order is prepared, we will call you to proceed with the payment over the phone.
- If the payment method is by bank transfer, once the order has been prepared, you will receive an e-mail indicating the amount to be deposited or transferred into one of the accounts of Laia Jordana Altés - Fet a mà Patchwork
- If the payment method is by Bizum (Only in SPAIN), once the order has been prepared, you will receive an email indicating the amount to be paid and the store's mobile phone number.
- If the payment method is PayPal, once the order is prepared, you will receive an email with a link to make the payment securely. This method represents a supplement to shipping costs and is not valid for shipments outside the European Union.
- If the payment method is cash on delivery, once the order has been prepared, you will receive an email that will indicate the amount you must pay to the postman, post office or courier when they deliver the order. This modality represents a supplement to shipping costs and is not valid for shipments to the Canary Islands, Ceuta, Melilla and international shipments.
13. Exchanges and Returns
Exchanges and returns can be made within 14 days of receiving the order. In case of exchange or return, the following requirements must be met:
- The USER must communicate within 14 days after receiving the order and before returning the product.
- Unless defective, no returns or exchanges will be accepted on books, magazines, patterns and kits as they are books or contain patterns. Exchanges or returns on fabrics or other materials cut to size will also not be accepted since they are considered personalized products made according to the USER's specifications.
- The item to be returned or exchanged must be in the original packaging with no signs of tampering. If the product is defective, the original packaging must be attached.
- The shipping costs for the exchange or return will be borne by the OWNER if it is an error in the order on the part of the OWNER or if it is a defective product. In all other cases, the return costs will be borne by the USER.
- In case of return, the amount to be returned will be that corresponding to the returned items, shipping or payment costs will not be refunded (Refund or PayPal)
14. Billing
The packages will attach a delivery note. If an invoice is needed, it can be indicated when placing the order and the NIF or CIF must be provided.
Attaching an invoice is mandatory for shipments to the Canary Islands, Ceuta, Melilla and countries outside the European Union. For this reason, it is necessary that USERS with said shipping address provide an identification document number to be able to make the invoice.
15. Applicable law and jurisdiction
These conditions are governed and interpreted in accordance with the Laws of Spain. The courts and tribunals of Barcelona will be competent for any claim. All notifications, requirements, requests and other communications that the USER wishes to make to the OWNER must be made in writing and will be understood to have been correctly carried out when they have been received at the following address LAIA JORDANA ALTÉS – FET A MÀ PATCHWORK C. Tamarit 161 Bajos 08015 Barcelona.