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Exchanges and returns can be made within 14 days of receiving the order. In case of exchange or return, the following requirements must be met:
- You must communicate within 14 days after receiving the order and before returning the product.
- Unless defective, no exchanges or returns will be accepted on threads, books, magazines, patterns and kits as they are books or contain patterns. Exchanges or returns will also not be accepted on fabrics or other materials cut to size as they are considered personalized products.
- The item to be returned or exchanged must be in the original packaging with no signs of tampering. If the product is defective, the original packaging must be attached.
- The shipping costs for the exchange or return will be borne by FET A MÀ Patchwork if it is an error in the order by FET A MÀ Patchwork or it is a defective product. In all other cases, return costs will be borne by the customer.
- In case of return, the amount to be returned will be that corresponding to the returned items, shipping or payment costs will not be refunded (Refund or PayPal)